Runkeeper: General Syncing Issues

Occasionally you may have to disconnect and re-connect your app or wearable to re-establish data flow. 

FitRankings automatically pulls data from 30 days back on most apps, so nothing will be lost in this process.

Follow the steps below:

1. Go to your FitRankings app.

2.  Select the three bars in the top left hand corner of your app. If you have no devices connected, select "Connect a Device". If you do have a device connected already, select the three dots to the right of the refresh icon. 

3. You will see a list of apps and data sources with the option to "disconnect."

4. Select "Connect" to add or "Disconnect" to remove.